What is the FIRST step when identifying a part for a customer?
Correct!
Wrong!
Correct vehicle identification ensures the right part is selected the first time.
Which numbering system is used by most OEMs to identify specific parts?
Correct!
Wrong!
Part numbers are standardized by manufacturers for accurate identification.
What does the term 'interchange' refer to in parts lookup?
Correct!
Wrong!
Interchange information helps identify compatible parts across different vehicles.
Which document should always be checked for part supersessions?
Correct!
Wrong!
Supersession bulletins provide updates when part numbers are replaced.
What is the BEST way to handle a core return?
Correct!
Wrong!
Proper core handling ensures credit and compliance with environmental regulations.
Which tool is MOST important for identifying bearing sizes?
Correct!
Wrong!
Precision measurement ensures correct bearing selection.
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What does 'OE' stand for in parts terminology?
Correct!
Wrong!
OE parts match the original specifications of the vehicle manufacturer.
Which information is CRUCIAL when ordering a replacement key?
Correct!
Wrong!
Modern keys require precise vehicle identification for programming.
What is the purpose of a parts matrix?
Correct!
Wrong!
Pricing matrices help maintain consistent profit margins.